PC Crisis - Limping along until there's time for a full tune-up










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How We Handle Your Crisis In a nutshell: As carefully as you do. Many of our clients have experienced immediate or same day response to unexpected situations. In Information Technology, weekends and evenings are commonly scheduled for critical computer maintenance and upgrades. Interruptions to scheduled events aren't uncommon. We habitually do everything we reasonably can to handle your crisis as quickly as possible. Meanwhile, here's some pointers to help you steer through some of the worst problems.
Data Lost but NOT deleted? If you're sure it's there SOMEwhere, there's help to be had in finding it. First try Microsoft's search (Start / Search) it's slow, but if you know the filename, or part of it, it'll find it. If that's too slow, or if you only know something "inside" an email, pdf, or other file, get Google Desktop. It'll need an hour or more to index everything on your disk, but it'll be able to find every occurrence of a word or phrase.
Data Lost - File deleted? It may still be available to be restored... but every moment your PC is on diminishes the likelihood of success. PC's constantly create temporary files, while browsing, printing, word processing, etc. any one of which could be overwriting your recently deleted file. If you have an "un-delete" program, run it immediately. If you don't have one already installed on the disk drive, it's best to turn the PC off, (power-off, not shutdown) and bring it in. If you want to be prepared, and have an undelete program ready, there are free downloadable programs available, don't bother buying a big expensive toolbox or utilities program, they're dangerous and bloated.
Internet Connection Down? For the most common configuration: Cable or DSL modem plus a router, print this document and keep it handy: Your Network Is Fussy.PDF If you don't have a router, you should, meanwhile, follow the same steps, just skip any "router" steps.
Sudden slowdown with looming deadline? There may be some things you can do to ease the pain until there's enough slack time to get the system tuned up. Stop as many programs as you can. Down by the clock in the lower right corner, many of those icons are wasting your time. Right-click on them and exit/stop/hide/shutdown as many as possible. Disconnect from the network. If you MUST have the network, disconnect the Internet if you can. Only if the Internet is off, stop your anti-virus / firewall / other protective software. Lower your video resolution /color depth.
Do-it-yourself Tuning? There are many programs promising to tune your PC. Here's some advice: - Be careful which tools you trust. 85% of the tools out there are in fact spyware in sheep's clothing; Whether free or paid for. There's even one advertising on TV that's spyware. - Don't load everything that comes with the "suite", even the market leading "legit" programs are bloated with features that slow your PC down in order to keep reminding you they are there. Why? To build your "brand awareness" and to provide a false sense of security. - If you understand what the tool will do, why it should be done, AND if you could do it yourself manually then you'll probably be OK using the tool. - Lastly, just so you know, the hardest systems for us to clean up, the ones that cost extra time (and $) for performing manual brain-surgery have been "do-it-yourself"'d; frequently by a relative that is a programmer. (If you would trust a podiatrist to do brain surgery... ) 50% of the wipe-reformat-reinstall cases we've had were because of a "utility suite" that ran amok.
Vendor Support Lines and the RESTORE function If something goes wrong, and you call a support line, it's not uncommon to be told "use SYSTEM RESTORE to restore your computer to an earlier time. This is a dangerous practice that sometimes works, but can easily multiply your problems. A System Restore is like going backward in time, and ignoring everything that happened in the interim, it should only be used as a last resort, and only after asking some critical questions about what else you've installed or updated since that date. Unfortunately, vendor support reps are paid according to how many calls they process per hour, NOT on whether fixing their software problem caused other problems. They have no reason to spend the time asking you enough questions to determine what else might be affected. If you are experiencing a problem now, it may be the result of a prior restore.
Your Crisis Not Listed? If we can help you through it in a few minutes, by phone, we will. If it's after hours and you wonder who to call? We're usually available in the evening.


FAQ's

	Q: Emergency Response Fees? A: We wouldn't take advantage of your misfortune. Occasionally, hardware manufacturers or repair facilities (even some of our partners) have to charge extra for FedEx'd parts, or just to have an employee stay late. Our partners waive those fees for our clients when possible.
	Q: What short-cuts can you take to rush the job? A: Usually none. We do it right the first time, there's no time to do it over. What we will do, when possible, is reschedule other activies to prioritize your need.
IF you still have an Internet Connection, AND your PC has not slowed to a crawl, we might be able to help via remote control. Click here click red download button, SAVE to your desktop, then call YourPCpitstop for help.
YourPCpitstop Rochester Rd. Rochester Hills MI 48307 Call for appointment, day or eve Phone: 248-557-1001


YourPCpitstop Services area codes 248, 586, 313, 810, and 734 covering the following Michigan counties and communities:
Oakland County, Michigan Addison, MI 49220 Auburn Hills, MI 48321, 48326 Berkley, MI 48072 Beverly Hills, MI 48025 Bingham Farms, MI 48025 Birmingham, MI 48009, 48012 Bloomfield Hills, MI 48303, 48304 Bloomfield Hills, MI 48301, 48302, Bloomfield, MI 48301, 48302 Bloomfield, MI 48303, 48304 Brandon, MI 48462 Clarkston, MI 48346, 48347, 48348 Clawson, MI 48017, 48398 Commerce, MI 48382 Clinton Township, MI 48035, 48036 Clinton Township, MI 48038 Farmington Hills, MI 48334 Farmington, MI 48331, 48332 Farmington, MI 48333, 48334 Farmington, MI 48335, 48336 Fenton, MI 48430 Ferndale, MI 48220 Franklin, MI 48025 Groveland, MI 48462 Hazel Park, MI 48030 Highland Park, MI 48203 Highland, MI 48356, 48357 Holly, MI 48442 Huntington Woods, MI 48070 Independence, MI 48346 Keego Harbor, MI 48320 Lake Angelus, MI 48326 Lake Orion, MI 48359, 48360 Lake Orion, MI 48361, 48362 Lathrup Village, MI 48076, 48037 Leonard, MI 48367 Lyon, MI 48851 Madison Heights, MI 48071 Milford, MI 48380, 48381	Oakland County, Michigan Northville, MI 48167 Novi, MI 48374, 48375, 48376, 48377 Oak Park, MI 48237 Oakland, MI 48363 Orchard Lake, MI 48324 Orion, MI 48359, 48360, 48361, 48362 Ortonville, MI 48462 Oxford, MI 48370, 48371 Pleasant Ridge, MI 48069 Pontiac, MI 48340, 48341 Pontiac, MI 48342, 48343 Rochester Hills, MI 48306 Rochester Hills, MI 48308 Rochester Hills, MI 48307 Rochester Hills, MI 48309 Rochester, MI 48306 Rochester, MI 48309 Rochester, MI 48307 Rochester, MI 48308 Rose, MI 48654 Royal Oak, MI 48067, 48068, 48073 South Lyon, MI 48178 Southfield, MI 48034, 48037 Southfield, MI 48075, 48076 Southfield, MI 48086 Springfield, MI 49037 Sylvan Lake, MI 48320 Troy, MI 48007 Troy, MI 48084 Troy, MI 48099 Troy, MI 48083 Troy, MI 48098 Walled Lake, MI 48390, 48391 Waterford, MI 48327, 48328, 48329 West Bloomfield, MI 48322, 48323 West Bloomfield, MI 48324, 48325 White Lake, MI 48383, 48386 Wixom, MI 48393	Macomb County, Michigan Armada Township, MI 48005 Bruce Township, MI 49724 Centerline, MI 48015 Richmond, MI 48062 Clinton Township, MI 48035, 48036 Clinton Township, MI 48038 East Point, MI 48021 Harrison, MI 48045 Lenox Township, MI 48050 Macomb Township, MI 48038 Mount Clemens, MI 48043 Mount Clemens, MI 48046 New Baltimore, MI 48047, 48051 Ray Township, MI 64255 Richmond Township, MI 48062 Romeo, MI 48065 Roseville, MI 48066 Shelby, MI 49455 St. Clair Shores, MI 48080, 48081 St. Clair Shores, MI 48082 Sterling Heights, MI 48310 Sterling Heights, MI 48312 Sterling Heights, MI 48314 Sterling Heights, MI 48311 Sterling Heights, MI 48313 Utica, MI 48315 Utica, MI 48316 Utica, MI 48317 Utica, MI 48318 Warren, MI 48089, 48090 Warren, MI 48091, 48092, Warren, MI 48093, 48397 Washington, MI 48094, 48095
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